FAQs

Where’s my order?

We’re sorry to hear that your order hasn’t arrived yet. We aim to respond to all orders within 3-5 working days and deliver your items within 21 days. If you still haven’t received your order 21 days after placing it, please do get in touch and we will do our best to assist you. For any shop enquiries, or to find out where your order is, please telephone us on 0845 293 2744.

My order is out of stock
We’re sorry that your order is no longer in stock, but we would be delighted if you were to choose an alternative item from our range of products.

Is the shop separate to the charity?
Soldiers’ Trading Ltd is a trading subsidiary of ABF The Soldiers’ Charity and exists solely to support it in raising vital funds for soldiers, veterans and their immediate families. The profits from the trading subsidiary are donated to the Charity at year end.

I’m not happy with my order/items received
If for some reason you are unhappy with your order please kindly return the items to our Freepost address within 30 days of you receiving them, for a full refund. Please note, that we will issue a refund via your original payment method, minus postage and packaging costs.

Why is postage a flat rate?
Like many mail order companies, we have elected to set a standardised P&P charge, irrespective of the weight and size of your order. So if you choose to order 1 item, you may find the P&P charge feels unreasonable. However, by ordering more items, you will see the cost become much more economical and if you order lots of products, you will receive a bargain in terms of the cost of delivering it. All profits, including any made from P&P charges, go towards supporting our soldiers, veterans and their families so you can also look upon it as generously giving a donation.

I’d like to make a donation on top of my order. How do I do this?
You can add a donation as part of your order by selecting 'Add donation' during the check out process. Alternatively, if you would prefer to make a donation over the phone, please call 0845 544 2901.